Initially, I did not have the best experience as it was an exceptionally busy day at the practise. However, after expressing my concerns, a representative called to apologize and offered me a refund. I really appreciated the way it was handled and I would be happy to return!
Dr. McCallon was so kind and knowledgeable! Also the staff explained to me what my insurance actually covers. Overall great experience and I would go back :)
I called yesterday to request information regarding my referral and appointment to an ophthalmologist for my cataracts. The first receptionist refused to help me and asked me to call the ophthalmologist. I called back stating the ophthalmologist can't find me in their system. It was the same receptionist that answered my call again. She does not sound very pleasant. I asked for Nicole. Nicole does not hesitated to help. Nicole has the best attribute, very dedicated and provided the best customer service.. 5 stars for her.
Initially, I did not have the best experience as it was an exceptionally busy day at the practise. However, after expressing my concerns, a representative called to apologize and offered me a refund. I really appreciated the way it was handled and I would be happy to return!
Dr. McCallon was so kind and knowledgeable! Also the staff explained to me what my insurance actually covers. Overall great experience and I would go back :)
I called yesterday to request information regarding my referral and appointment to an ophthalmologist for my cataracts. The first receptionist refused to help me and asked me to call the ophthalmologist. I called back stating the ophthalmologist can't find me in their system. It was the same receptionist that answered my call again. She does not sound very pleasant. I asked for Nicole. Nicole does not hesitated to help. Nicole has the best attribute, very dedicated and provided the best customer service.. 5 stars for her.
Initially, I did not have the best experience as it was an exceptionally busy day at the practise. However, after expressing my concerns, a representative called to apologize and offered me a refund. I really appreciated the way it was handled and I would be happy to return!
Dr. McCallon was so kind and knowledgeable! Also the staff explained to me what my insurance actually covers. Overall great experience and I would go back :)
I called yesterday to request information regarding my referral and appointment to an ophthalmologist for my cataracts. The first receptionist refused to help me and asked me to call the ophthalmologist. I called back stating the ophthalmologist can't find me in their system. It was the same receptionist that answered my call again. She does not sound very pleasant. I asked for Nicole. Nicole does not hesitated to help. Nicole has the best attribute, very dedicated and provided the best customer service.. 5 stars for her.